Frequently Questions (FAQ)

Here are the most frequently asked questions. If anything is not described, do not hesitate to ask us! We are always Online!

Gallery Open Hours?

Our Online Gallery is open 24/7

Shipping (Delivery)

Do you ship to ……. ?

Yes! Everywhere! I Ship WorldWide!
(On international shipments, buyers are responsible for any customs/import taxes that may apply on shipments. I am not responsible for delays due to customs.)

If your country does not come out of the delivery address list, please write to us to fix this and prepare all the necessary documents for safe transport and customs!

Shipping Cost?

Shipping & Handling rates are calculated at checkout (before you pay) based on your address and chosen shipping method.

We work with DHL. According to the state, other couriers may be their partner.

Once an order has been made, We send each order within 1 – 2 Business days for EU union, for non-EU countries the shipping time is 2-3 days – due to the nature of the documents that are needed for customsIn most cases, we succeed in less than 12 hours. if there is any delay or whatever you will be notified by email.

Please check your details before writing them. Some couriers are additionally charged if the delivery address is confused. 

We always send from door to door with tracking number. Tracking number will receive by Email.

Tracking Numbers

We always provide a tracking number for the shipment. Couriers are responsible for updating their system and location. You will receive tracking number by email.

Frames

Each of our posters is sold without a frame!

Time for processing

For Prints, the printing and shipping time is from 2 up to 8 business days.

We send in the same way as other art.

The return time is the same as 14 calendar days.

Custom size?

Yes! Small or big, this is no problem for us. Just contact us what size you want.

Payment

We accept PayPal and Direct Bank Transfer. For Direct Bank Transfer we give -5% discount of order.

NEW – We accept payments with the mobile app  Phyre

If you make payment with mobile app to us , we will give you -8% discount at the moment of order.   Contact us for more information.

Returns

Each customer has the right to return a poster purchased by us in 14 calendar days (it is important to return it as received) after receiving it. The money for the poster itself will be refunded 100%. We do not just refund money for transport. If you decide to return a canvas please contact us via the contact form to tell you where to send it. Upon returning a poster, return shipping is paid by you.
We often travel and it is possible to point to a different delivery location from the place of dispatch.
If you decide to return the poster, we only care if it is due to a transport defect. That’s why it’s important to be reviewed when you get it. They have insurance.  If there is a delivery defect, the courier company must repay it, because each poster is insured!

If you do not return the poster because of a transport defect, but because of the size or otherwise, please pack it very well so it can be safely transported to us. Make sure to insure it at the same value.

GDPR Data

All data made during the order is kept until the client confirms that he has received the canvas and passed the 14-day period in which he has the right to return the canvas. After the last 14 days have passed, all personal data is permanently deleted. We do not keep any data after that.

What's in the box ( Tube)

Each purchased canvas travels in a box. When you open it you will see:

Canvas hangers , our business card , certificate from us.

Your New Canvas Carefully packaged 🙂

It is same for Aluminum posters / prints.

For Tube will see carefully wound poster with our business card.

Hangers

All Aluminums posters is ready to hang. This is abstract art. So we do not hang the hangers for Canvas , but Canvas can be placed in 4 possible ways and we leave it to you. You can decide at what angle you can put the canvas and hang the hangers in this way. That’s what you decide. And place it on a wall.We always put in the box a few hangers with their screws. If you tell us how you want to be hooked, we can also catch them on the canvas in advance. It’s easy with just one cross screwdriver.

Customer Privacy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive Nikolovi-art artwork related announcements, and may unsubscribe at any time.

Copyrights Art

Nikolovi-Art retains all Copyrights & Reproduction Rights of sold original artworks, custom commission paintings, and prints. Artwork’s image may not be reproduced by any process without the artist’s express written permission.

If you want to share our poster on social networks or elsewhere it is important to have our signature Nikolovi-Art or our site https://nikolovi-art.com

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